5-YEAR FRAME WARRANTY

We are producing our frames using the most advanced manufacturing processes and in compliance with the highest industry standards. Thanks to that, starting with 2020 collection, we offer a 5-year free warranty on Rock Machine frames. The warranty is limited to the manufacturing flaws of the frame and is a subject to the condition that the frame is regularly inspected by an authorized Rock Machine service partner.

A warranty only applies to manufacturing defects of the frame and the way it was constructed and does not apply to the finish / coating of the frame and its accessories.

Making a claim against the warranty is subject to the condition that the frame is regularly inspected by an authorized ROCK MACHINE service station, and that the check is performed at least once per the calendar year. The date on which the bicycle was purchased is considered to be the first day of the warranty period. The regular service inspections must be confirmed with an entry in the chart in the Warranty Card (the penultimate page in the User Manual). The warranty is only valid if you have this document showing regular inspections. The costs relating to the service inspections are covered by the customer alone.

The date of the purchase counts as the opening date for the warranty period.

In case of a valid claim regarding ROCK MACHINE frame, BFI shall send a new frame to the dealer and the dealer shall replace the frame to end consumer free of charge.

3-Year extended warranty for 2019 Collection Frames & older

Customers can arrange an extended 5-year warranty for a Rock Machine frame of 2019 Collection & older by filling in the form below. After the form has been filled in, the system automatically sends an e-mail confirming the extension of the warranty to the address provided by the customer.

For the warranty to be valid, it is necessary to have the bicycle serviced in an authorized Rock Machine service station at least once a year. Only an authorized Rock Machine dealer, as identified on the website of the brand, is permitted to perform the warranty service inspections. In cases where a valid claim is made against the warranty, the dealer shall provide the customer with an identical frame to that which is the subject of the claim. In such cases, the frame shall be provided free of charge.

The first day on which the extended warranty is valid is considered to be the date on which the bicycle was purchased, and not the date on which the registration for the extended warranty took place on the website.


frame number preview

* Look for a white label on the bottom of the frame

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